Online Help
Our documentation is available Online whenever you need it.
To get full access to the support site, Please create a support account now
If you need to contact us please email by clicking on the links under "How do I raise a support ticket" or raise a ticket online now.
Please create a support account for yourself to help us provide a personalised service to you. This will allow you access to the support site, request enhancements and raise tickets online
Frequently Asked Questions
How do I install?
Once your server is setup, each user can install quickly and easily by downloading the latest software from our site.
| Application | Install Link |
|---|---|
| Remote Access Tool | Remote Access Tool Installation |
| Insight | Insight Installation |
| cManager | cManager Installation |
| ViewTrans | View Trans |
| Other | Please contact us for details |
Can I install it on multiple computers?
Our software is licensed on a per user basis, so it can be installed on as many PCs as the user has access to.
How do I update the software?
Our Software will automatically recognise when an update is available and prompt you to download and upgrade. There are no additional "Update managers" to install. The software performs this version check each time you start the software
How do I raise a support ticket ?
Derby Databases operate on a support ticket basis. Please raises a ticket by emailing you query to the appropriate email address
| Application | Support Contact |
|---|---|
| Insight | Insight Support |
| cManager | cManager Support |
| Other | General Support |
A ticket reference will be emailed by return to allow you to track your query. We aim to respond within 4 hours. You can check the status of you case by clicking on the emailed link, or by using the following page Track Support Query